1. About This Privacy Policy
This Privacy Policy explains how Dax Marsh Real Estate (“Dax,” “we,” “us,” or “our”) collects, uses, discloses, protects, and otherwise handles personal information when you visit this website, submit an inquiry, communicate with us, or request real estate services.
We aim to handle personal information in accordance with applicable Canadian privacy requirements, including British Columbia’s Personal Information Protection Act (PIPA) where applicable.
2. Information We Collect
Depending on how you interact with the website, we may collect information that you provide directly, including:
- name, email address, telephone number, and preferred contact method;
- whether you are looking to buy, sell, invest, relocate, or explore your options;
- preferred communities, price or property range, timing, financing status, and home-ownership status;
- a property address when you are asking about selling or evaluating a property;
- whether you are currently working with another real estate professional;
- messages, questions, appointment information, and other details you voluntarily provide; and
- communication and consent preferences.
We may also receive technical information associated with use of the website, such as IP address, browser/device information, referring page, pages visited, and website interaction data through hosting, security, analytics, or similar technologies.
3. Why We Collect and Use Information
We may use personal information for reasonable purposes connected with your interaction with us, including to:
- respond to inquiries and provide requested information;
- understand your real estate goals and determine how we may assist you;
- arrange consultations, appointments, property searches, showings, or follow-up;
- communicate about a potential purchase, sale, investment, or other real estate matter;
- manage contacts, leads, records, and customer relationships;
- operate, secure, troubleshoot, measure, and improve the website and related systems;
- maintain records of consent and communication preferences;
- send marketing or promotional electronic communications where we have the required consent or another lawful basis to do so; and
- meet legal, regulatory, professional, security, and record-keeping obligations.
4. Consent and Communications
By voluntarily submitting information through an inquiry form, you authorize us to use the information to respond to and manage that inquiry. Where separate consent is requested for marketing or promotional communications, that choice is treated separately from the basic processing of your real estate inquiry.
Commercial electronic messages are sent in accordance with applicable requirements. Where required, such communications will identify the sender and provide a way to unsubscribe. You may withdraw marketing consent at any time by using the unsubscribe method provided in a message or by contacting us.
5. How Information May Be Shared
We do not sell your personal information. We may disclose or provide access to personal information when reasonably necessary to operate our business or provide requested services, including to service providers that support website hosting, customer relationship management, forms, communications, analytics, automation, security, and other technology functions.
Information may also be shared with real estate brokerages, cooperating professionals, legal or financial professionals, mortgage professionals, inspectors, service providers, or other parties when you request or authorize the involvement of those parties, when necessary to carry out a transaction, or where otherwise permitted or required by law.
Service providers may process information in jurisdictions outside British Columbia or Canada. When information is processed in another jurisdiction, it may be subject to the laws and lawful access requirements of that jurisdiction.
6. Cookies, Analytics and Website Technologies
The website may use cookies, pixels, analytics tools, or similar technologies to operate website functionality, remember preferences, understand traffic and engagement, improve performance, and measure marketing activity. Your browser may allow you to restrict or delete cookies. Disabling certain technologies may affect website functionality.
7. Safeguards and Retention
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information under our control. No internet transmission or storage system can be guaranteed to be completely secure.
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, legal, regulatory, dispute-resolution, security, and record-keeping requirements. Information that is no longer required is deleted, destroyed, or anonymized as appropriate.
8. Access, Correction and Privacy Choices
Subject to applicable law, you may request access to personal information under our control and ask that inaccurate information be corrected. You may also ask questions about how your information is handled or withdraw consent where withdrawal is legally available.
To make a privacy request, contact the Privacy Contact — Dax Marsh Real Estate at [email protected]. We may need to verify your identity before fulfilling a request.
9. Third-Party Websites and Listings
This website may link to third-party websites, listing platforms, mapping services, social networks, or other external resources. Their privacy practices are governed by their own policies. We are not responsible for the privacy practices or content of third-party services that we do not control.
10. Children’s Privacy
This website and our real estate services are not directed to children. We do not knowingly seek to collect personal information from children through this website. If you believe a child has submitted personal information without appropriate authorization, please contact us.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal requirements. The effective date shown on this page identifies the current version.
12. Contact
Privacy Contact — Dax Marsh Real Estate
Lower Mainland, British Columbia, Canada
Phone: 604-505-3936
Email: [email protected]